At MUTE we ensure that you protect your privacy and inform you about how we process the personal data you acquire. That's why we have written this Privacy Statement so that you understand and exercise your rights under the EU General Data Protection Regulation (GDPR).

WHAT INFORMATION IS OBTAINED?

A) During the stay at MUTE:

Contact details (eg, last name, first name, phone number, email)

Personal information (eg date of birth, nationality, passport number, address)

Credit card number or other payment method information (for the purpose of booking transactions or card validations for purposes of securing reservations)

Arrival and Departure Dates

B) When accessing mute.com for booking purposes:

Name

Gender

Birth

Address

Email

Telephone

WHEN IS YOUR PERSONAL DATA COLLECTED?

A) Activities of the establishment:

Book a room

Check-in and payment

Eat/drink at the mute's bar or restaurant during your stay

Requests, complaints and/or disputes.

Participation in MUTE activities.

Participation in marketing programs or events:

Customer participation.

Transmission of third-party information:

Tour operators, travel agencies, etc.

Internet Activities:

Connection to mute.com (IP address, cookies)

Online forms (online booking, questions)

FOR WHAT PURPOSE?

A) We collect your personal data for the purposes of:

Fulfill obligations to our customers.

Management of room reservations and accommodation requests.

Manage your stay on mute.

Improve our mute service.

Keep in touch during and after your stay.

Compliance with local legislation (eg document storage).

DATA STORAGE

We retain your personal data only for the period necessary for the purposes set out in this Privacy Statement or in accordance with the provisions of applicable law.

ACCESS AND MODIFICATION

A) According to the General Data Protection Regulation, you have the right to:

Access your personal data by requesting access to the subject

Correct, delete or restrict your information when justified

Oppose the processing of your information where this is warranted

Data portability

UPDATES

We may change this Privacy Statement from time to time.